PK 11 Privacy Policy — How We Handle Your Data

01 Overview

This Privacy Policy describes how PK 11 collects, uses, stores and shares personal information about users of the platform — including the website, the mobile app and all associated services. It applies to everyone who visits PK 11, creates an account or uses any feature of the platform.

By registering an account or continuing to use PK 11, you confirm that you have read and understood this policy. If you have any questions about how your data is handled that are not answered here, you can reach our support team at any time through live chat.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your use of the platform.

02 What We Collect

PK 11 collects personal information in several categories depending on how you interact with the platform:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless you voluntarily provide such information in the context of a responsible gaming request — for example, a self-exclusion application.

03 How We Collect It

Your personal information reaches us through three main channels:

• Directly from you — when you register, fill in account details, make a deposit, contact support or respond to a promotion.
• Automatically — as you use the platform, our systems log technical information about your device, connection and activity. This includes data gathered through cookies and similar technologies described in Section 7.
• From third parties — payment processors such as JazzCash, Easypaisa and Raast may share transaction confirmation data with us. Identity verification providers may share the outcome of document checks. Fraud prevention services may share risk signals associated with your device or payment method.

04 How We Use Your Data

The personal information PK 11 holds is used for the following purposes:

• Account management: Creating and maintaining your PK 11 account, verifying your identity and age, and keeping your account secure.
• Service delivery: Processing your bets on cricket, PSL, football, esports and other markets; settling winnings; crediting bonuses; and handling deposit and withdrawal requests in PKR.
• Customer support: Responding to your queries, resolving disputes, and managing responsible gaming requests such as deposit limits and self-exclusion.
• Platform improvement: Analysing how users interact with the sportsbook, casino and app to identify bugs, improve navigation and develop new features.
• Fraud prevention: Detecting and investigating suspicious account activity, duplicate registrations, payment fraud and other breaches of the Terms and Conditions.
• Marketing communications: Sending you information about promotions, bonuses and platform news — but only where you have opted in to receive such communications. You can opt out at any time through your account settings.
• Legal and compliance: Retaining records as required to meet applicable obligations and responding to lawful requests from authorities.

05 Payment Data

All financial transactions on PK 11 are denominated in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or another supported method, your payment details are processed directly by the relevant payment provider. PK 11 does not store your full payment credentials — we retain only the reference information needed to match your transaction to your account.

Payment processors operate their own privacy policies and security standards. By using a payment method to transact on PK 11, you acknowledge that your payment provider's own terms and privacy notice also apply to that transaction.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment methods — are retained as part of your account history for the period described in Section 9.

06 Sharing With Third Parties

PK 11 does not sell, rent or trade your personal data. However, we do share it with a limited set of third parties where necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to process your transaction.
• Identity verification providers — where we are required to verify your identity, a specialist provider may process your submitted documents on our behalf.
• Fraud prevention services — we work with anti-fraud tools that analyse device fingerprints, IP addresses and transaction patterns to detect suspicious activity.
• Technology providers — hosting, data storage and platform infrastructure providers who process data on PK 11's behalf under strict contractual data protection obligations.
• Legal authorities — where we receive a lawful and valid request from a regulatory body or law enforcement authority, we will comply as required.

All third-party service providers who process personal data on PK 11's behalf are bound by data processing agreements that restrict how they can use the information and require them to maintain appropriate security standards.

07 Cookies & Tracking

PK 11 uses cookies and similar technologies to make the platform work correctly and to understand how users navigate the site. Cookies are small text files stored on your device when you visit a website.

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session or remembering your language preference. These cannot be disabled.
• Analytics cookies: Used to understand which pages and features are most used, how long users stay on the platform and where navigation problems may exist. This data is aggregated and does not identify individual users.
• Security cookies: Help detect and prevent fraudulent activity by recognising devices associated with previous suspicious behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core platform features, but some personalisation elements may not function as expected.

08 Data Security

PK 11 applies a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure:

• Data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing — they are never stored in plain text and are not accessible to PK 11 staff.
• Access to personal account data within our internal systems is restricted on a need-to-know basis with role-based access controls.
• Our infrastructure is hosted in data centres with physical security controls, redundant systems and regular security audits.
• Staff who handle personal data receive training on data protection obligations and acceptable use policies.

While we take these precautions seriously, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, we will notify affected users promptly and take immediate steps to contain the issue.

09 Retention Periods

PK 11 retains personal data only for as long as it is needed for the purpose for which it was collected, or as long as we are required to keep it. The table below gives a general guide to how long different categories of data are held:

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to your identity.

10 Your Rights

You have a number of rights in relation to the personal data PK 11 holds about you. These include:

• Right of access: You can request a copy of the personal data we hold on your account. We will provide this within a reasonable timeframe.
• Right to rectification: If any of the personal information we hold is inaccurate or out of date, you can ask us to correct it. For basic account details, you can update these directly in your account settings.
• Right to erasure: In certain circumstances — for example, where data is no longer needed and we have no legal obligation to retain it — you can ask us to delete your personal data. This right does not apply where retention is required for legal, fraud prevention or dispute resolution purposes.
• Right to restrict processing: You can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to object to marketing: You can opt out of receiving promotional communications from PK 11 at any time through your account notification settings or by contacting support.

To exercise any of these rights, contact our support team via live chat. We will respond to your request as promptly as possible. In some cases we may need to verify your identity before acting on a request to protect account security.

11 Under-18 Policy

PK 11 is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If you are under 18, you must not attempt to register an account or use the platform in any way.

If PK 11 becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and all associated data deleted from our systems. If you believe a minor has accessed the platform using your details or device, please contact our support team straight away.

Information on the tools available to help manage access to the platform within a household — including account controls and session management — is available on the Responsible Gaming page.

12 Policy Updates

PK 11 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable requirements. When we make material changes, we will notify registered users through the platform, by email or by displaying a clear notice before the changes take effect.

The date at the top of this page always shows when the policy was last updated. We recommend reviewing this page periodically. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way PK 11 handles your personal data, please get in touch through one of the following channels:

• Live chat: Available 24/7 directly through the platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all email enquiries within 48 hours.
• FAQ: Visit the FAQ page for answers to the most common questions about accounts, payments and privacy.